A desire to help people is what drives Levin War Veterans Home administration team leader Vicky Prouting, both at work and in the wider community.
Vicky has been at the Levin home since 2003 and says being able to help people is what gives her satisfaction in her role.
Officially the purpose of the administration team leader role is to plan, deliver, and oversee the administration and reception tasks, duties and staff. But to Vicky, it is so much more.
“I feel like I can make a difference in people’s lives by helping them and supporting them as they get older.”
Vicky has strong connections to Horowhenua, having grown up there, but also to Levin Home as four of her relatives have lived there.
Her grandfather was a World War II veteran and lived at Levin War Veterans Home, as did her grandmother, father-in-law, and great uncle.
“Having my grandmother here, while I was working here, really deepened my passion for the home,” says Vicky.
Volunteering is an important aspect of Vicky’s life, and this means her impact is felt not just at the rest home but also in the wider community.
She is on the board of Age Concern Horowhenua, is the president of the Horowhenua Hockey Association, and helps at the annual Horowhenua AP&I show.
“I always try my best to help anyone I can,” says Vicky,
“I like to think I treat all [Levin Home] residents as I would like my parents or grandparents to be treated. They deserve to live in the best environment possible with the best care and support. Sometimes the little things can make all the difference.”
Vicky is well known for her reputation of going above and beyond. In fact, in 2017 she was awarded Presbyterian Support Central’s ‘Going Beyond the Call of Duty’ Award at its Quality and Innovation Awards.
The award recognises the individual, or team, the consistently goes ‘beyond the call of duty’ to make a positive difference in either residents’ lives or to the organisation.