ShopEnliven Terms and Conditions

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

About Us

The websites and are owned and operated by Presbyterian Support Central trading as Enliven positive ageing services. We are a registered charity in New Zealand. Charity# CC11182, GST# 11-252-095.

Terms of Sale

By ordering products from us you agree to our Terms and Conditions.

All prices are stated in New Zealand Dollars (NZ$) and include GST unless otherwise stated.

This service is only for retail customers and not for commercial purposes. If we believe, solely based on our judgement, that orders are placed for commercial purposes or fraudulently, we reserve the right to cancel the order or refuse them in the first place. In case of fraudulent or commercial orders, we reserve the right to withhold the original payment; this will be done on a case by case basis, solely at our discretion.

Information Accuracy

We strive to ensure that information available on this website is accurate, complete and current. While this is the case, there might be instances where information might be inaccurate or outdated.

The information on this website may change without notice; this includes but not limited to product descriptions, specifications, colours, stock balance & price. We do not warrant the accuracy or completeness of information on this website at any time.

We do not accept liability for any loss or damage that may have occurred due to your actions based on any information on this website; you are solely responsible and accountable for actions taken as a result of any information presented on this site.

We reserve the right to modify/update/revise these terms and conditions at our sole discretion. Any variation to the terms will be applicable immediate to it being updated on the website.

All information on this website is copyright, unless stated otherwise.

The website and its contents are to be interpreted as per the laws of New Zealand.

Privacy of your Information

The information collected during checkout including your personal information maybe shared with other third party service providers for efficient delivery of service.

Also, while browsing our website, a cookie maybe loaded onto your device; this is to improve your user experience while interacting with us and to enable us to provide you with more relevant information. You can choose to disable the cookie in your browser settings but this may mean you are not able to shop through our platform.

We and our service providers may use your data in aggregation with other users for the purpose of analysis but individual users will not be able to be identified.

Returns Policy

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993, because we want you to be happy with your purchase.

Change of mind returns

Enliven will offer you an exchange voucher or refund provided that:

  • You return the item/s within 30 days of purchase
  • You produce adequate proof of purchase;
  • The item is in re-saleable condition, meaning that:
    • it is in its original packaging, including instruction manuals and all accessories; and
    • it is unworn, unused, unassembled and in its original condition; and
    • the product is not one where a change of mind return is not available (see below).

If these requirements are not satisfied Enliven reserves the right not to offer an exchange voucher or refund for change of mind returns.

Goods on which a change of mind return is not available

Enliven will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Continence products
  • Food items
  • Personalised printed material
  • Fragrances and body care (if the hygiene seal is broken)

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns

Enliven will accept product returns and provide you with an exchange voucher or refund where:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description; and
  • You can present proof of purchase.

Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence, should be addressed to our Customer Service team using the ‘Contact us’ option on our website.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.

Enliven reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.

Enliven is committed to protecting the privacy of your personal information. Please refer to our Enliven Privacy Policy.

Proof of Purchase

Returns, refunds or exchanges must be accompanied by any one of the following proof of purchase documents:

Online Tax Invoice; online proof of purchase can also include Paypal statements; financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).

ShopEnliven Click & Collect

ShopEnliven offers free click and collect on products that are stocked in our warehouse in Wellington. We are unable to offer click & collect for the products shipped directly by our supplier to you.

To place an order via Click & Collect please call us on 04 439 4994 or send us a message and we will give you a call. 

We will give you a ring to confirm when the goods are available for pick up.  Monday to Friday, between 9:00am and 3:00pm.

Pick up locations:

Central Office
1 Prosser Street, Elsdon, Porirua, Wellington 

Kandahar Home
8 Roberts Road, Lansdowne, Masterton 

Woburn Home
57 Wai-Iti Crescent, Hutt Central, Lower Hutt 

Huntleigh Home
221 Karori Road, Karori, Wellington

Cashmere Home
51 Helston Road, Paparangi, Wellington

Longview Home
14 Sunrise Boulevard, Tawa, Wellington

Levin Home for War Veterans
Prouse St & Matai St, Levin 

Brightwater Home
69 Brightwater Terrace, Terrace End, Palmerston North 

Willard Home
17 Russell Street, Palmerston North

Coombrae Home
32 North Street, Feilding

Kowhainui Home
88 Virginia Road, Otamatea, Whanganui 

Chalmers Home
20 Octavius Place, New Plymouth

Please note that while items to be picked up from our Central Office should be available the following business day after you place your order, items to be picked up from Enliven Homes will take slightly longer; this is because the items are shipped internally from our Central office to the homes.