Covid-19 visiting


New Zealand has moved to the ‘Red’ Covid-19 traffic light setting following confirmed Omicron cases in the community.

Our homes and villages remain open to visitors and contractors at this stage. All visitors and contractors must be fully vaccinated. See below for more detail about Enliven’s visiting system introduced in December 2021.

Enliven is monitoring the situation carefully. If there is a rapid increase in community cases of Covid-19 or we become concerned about the developing situation we may need to tighten visiting restrictions or even look at closing homes to visitors at short notice. This decision is likely to be made on a region-by-region or home-by-home basis.

Any change we make is about keeping the elders and our staff safe and well. We will let you know if and when visiting protocols change.

Protecting ourselves and each other

Vaccination means greater protection, but there is still plenty we can do to further reduce the risk of getting or spreading Covid-19.

  • Get your booster as soon as you are eligible – that’s usually four months after your second dose. Click here for details about how to book.
  • Wear a mask when out and about. 
  • Scan in wherever you go to keep track of where you have been.
  • Always use good hand hygiene.    
  • Stay home if you have cold or flu symptoms. Please do not visit our homes or villages.
  • If you have been at a location of interest at the date and times specified, follow the health instructions for that location as provided on the Ministry of Health website.
  • When there is a community outbreak, keep to your family and work bubble a much as possible.
  • When there is a community outbreak use online shopping options as much as possible.

Let’s all do whatever we can to keep each other safe and well.

Enliven visiting system explained

On 13 December 2021 Enliven introduced a new visiting system designed to help ensure the wellbeing of rest home residents and staff and smooth running of our homes during the Covid-19 pandemic.

The system was developed in response to the government-mandated Covid-19 Protection Framework (traffic light system).

The new system works like this.

  • All fully vaccinated visitors can visit the home during reception hours by presenting your Vaccine Pass at reception. You will find your home’s visiting hours further down the page
  • Fully vaccinated visitors with an Enliven Visitor ID can visit at any time. The new Visitor ID provides unrestricted access. The Visitor ID will include your government issued Vaccine Pass which means it can be used at other locations, such as cafes and restaurants, where a Vaccine Pass is required. You will find further information about ordering your Visitor ID further down the page.
  • Young children are welcome with fully vaccinated adult supervision. Children under 12 can visit with a fully vaccinated adult who must supervise the child/ren at all times. 
  • Unvaccinated visitors cannot enter Enliven sites. As per the Government mandate those over the age of 12 who are not vaccinated can not visit Enliven’s sites. This includes visitors and contractors.

In developing the system, we looked at many options including set visiting hours, having a staff member checking vaccine passes and added security.

Enliven General Manager Nicola Turner explains.  

“Unfortunately having a staff member go to the door each time a visitor arrived meant that they were taken away from providing care and support to residents. We even considered employing additional security staff but as a charity it was simply cost prohibitive.

“Having set visiting hours only, like many other providers have introduced, seemed too restrictive for families.”

Enliven’s management strongly believe that the new system offers the best balance of protection and visiting flexibility. Nicola says feedback from most families has been positive, once they understand the position Enliven is in.

“We know that everyone is fed up with all of the restrictions that Covid has forced upon us all, but the Enliven teams are doing their very best to keep residents and staff safe while still ensuring they can spend time with family and friends.”

The new system has been designed for operating under ‘Orange’. Additional restrictions and even home closures are still possible if a community is moved into ‘Red’. Rest homes have been advised they may need to close to visitors at short notice if there is a significant community outbreak.

All fully vaccinated visitors are welcome during reception hours when the receptionist is available to scan your Vaccine Pass. Visitors with an Enliven Visitor ID can visit any time.

  • Brightwater Home: Monday to Friday 10am-2pm
  • Cashmere Home: Monday 10am-12pm, Tuesday 3pm-5pm, Wednesday 2pm-4pm, Thursday 4pm-6pm, Friday 11am-1pm
  • Cashmere Heights Home: Please contact your home
  • Chalmers Home: Monday to Friday 9.30am-4pm
  • Coombrae Home: Monday to Sunday 10-11am and 4-5pm
  • Levin Home for War Veterans: Monday to Friday 9am-3pm
  • Longview Home: Monday to Friday 10am-2pm
  • Huntleigh Home: Monday to Friday 9am-12pm and 2pm-5pm, Saturday 9am-12pm
  • Kandahar Court: Secure unit, please ring the bell as usual
  • Kandahar Home: Monday to Sunday 10am-4pm
  • Kowhainui Home: Monday to Friday 9am-5pm
  • Reevedon Home: Monday to Friday 9am-3pm
  • Willard Home: Monday to Friday 10am-2pm
  • Woburn Home: Monday to Friday 10am-3pm

To order an Enliven Visitor ID email a .jpg screenshot of your government issued Vaccine Pass and a passport style (head and shoulders) photo of yourself to your Enliven home. Click here for contact details.

If you don’t have access to email or have trouble with the above, please call your Enliven home and we will provide assistance.

We will contact you when your Visitor ID is available for collection from your Enliven home.

The cost of the Visitor ID is $10 which covers the production and shipping cost. You can pay using cash or eftpos when you collect your ID. Please collect the pass during reception hours unless otherwise arranged.

If you have any questions or concerns, please do not hesitate to get in touch. Our friendly team are available to talk on the phone from 9am – 5pm, or you can email our support team. Click here for contact details.

All fully vaccinated visitors are welcome during reception hours when the receptionist is available to scan your Vaccine Pass. Visitors with an Enliven Visitor ID can visit any time.

  • Brightwater Home: Monday to Friday 10am-2pm
  • Cashmere Home: Monday 10am-12pm, Tuesday 3pm-5pm, Wednesday 2pm-4pm, Thursday 4pm-6pm, Friday 11am-1pm
  • Cashmere Heights Home: Please contact your home
  • Chalmers Home: Monday to Friday 9.30am-4pm
  • Coombrae Home: Monday to Sunday 10-11am and 4-5pm
  • Levin Home for War Veterans: Monday to Friday 9am-3pm
  • Longview Home: Monday to Friday 10am-2pm
  • Huntleigh Home: Monday to Friday 9am-12pm and 2pm-5pm, Saturday 9am-12pm
  • Kandahar Court: Secure unit, please ring the bell as usual
  • Kandahar Home: Monday to Sunday 10am-4pm
  • Kowhainui Home: Monday to Friday 9am-5pm
  • Reevedon Home: Monday to Friday 9am-3pm
  • Willard Home: Monday to Friday 10am-2pm
  • Woburn Home: Monday to Friday 10am-3pm

To order an Enliven Visitor ID email a .jpg screenshot of your government issued Vaccine Pass and a passport style (head and shoulders) photo of yourself to your Enliven home. Click here for contact details.

If you don’t have access to email or have trouble with the above, please call your Enliven home and we will provide assistance.

We will contact you when your Visitor ID is available for collection from your Enliven home.

The cost of the Visitor ID is $10 which covers the production and shipping cost. You can pay using cash or eftpos when you collect your ID. Please collect the pass during reception hours unless otherwise arranged.

If you have any questions or concerns, please do not hesitate to get in touch. Our friendly team are available to talk on the phone from 9am – 5pm, or you can email our support team. Click here for contact details.


Up next

View all

Reevedon Home resident Angela has plenty to sing about

Before she made the transition into full-time care at Enliven’s Reevedon Home Angela worked for Woolworths in Levin collecting up

Huntleigh Home resident Bronwyn Hayward receives New Year’s honour

Newly recognised as Officer of the New Zealand Order of Merit (ONZM) for services to people with disabilities and the arts, Bronwyn

More Government support needed to attract nurses

Enliven positive ageing services is warning a crisis is looming in aged care if more is not done to support